FAQs

When can I expect to get my order?

In-stock items ship within 2 to 5 business days unless stated otherwise. Custom orders and items that are back-ordered/need to be ordered will ship within 1 to 3 weeks. In that instance, you will get an email notifying when your order is ready and the product ships.

How do you ship?

All items are shipped via USPS and should arrive within 3-7 business days after shipping. You will receive an email notification once your order has shipped with a tracking number.

Rush shipping is available for any in-stock product for an extra fee. If you need items in a hurry and don't see it in-stock, please contact us and we will do our best to accommodate your schedule.

How are your products made?

These handmade products are drawn, designed, cut, sewn, detailed and packaged by me in my home studio. I'm involved with every part of the process, from creating the original drawings and designs to sewing and producing the final product. For large orders and big events, I will bring in a few talented woman who I've trained to work with me to produce quality items that are consistent and stay true to our brand.

Great care is taken to select quality fabrics and papers, and I work hard to deliver a professionally finished, long-lasting, easy-to-use and fun-to-own (or give-as-a-gift) product. 

Each product (pillow cover, snappy bag, tea towel or gift wrap) features one of my original drawings, patterns or quirky characters. Each design begins with a sketch (which I draw digitally with the touch of my finger using touch-screens). Then I create unique patterns from the sketches and select designs, single images and quirky characters to print onto fabrics and papers.

What materials do you use?

I take pride in using high quality materials, and all of our designed fabrics and products are sourced from suppliers in the USA. All of the fabrics and papers are eco-friendly and digitally printed with water-based inks. I use natural materials whenever I can and work to support local businesses and manufacturers.

Do the products wash and wear well?

Yes! Yes! And Yes! All of the fabrics are colorfast, durable and machine washable (see below for specific washing info). And the gift wrap paper is heavier duty than most yet still easily wraps around corners and edges of a gift.

Pillow Covers: Organic Cotton Sateen custom printed fabric. 100% Cotton or Cotton-Linen blend backing fabric.
Wash with phosphate-free detergent in cool or warm water, gentle cycle. Line dry recommended (some shrinkage may occur if machine dry). Iron with steam on cotton setting.

Tea Towels: 55% Linen/45% Cotton blend custom printed fabric.
Wash with phosphate-free detergent in cool or warm water, gentle cycle. Tumble dry low. Iron with steam on cotton setting. Towels soften nicely with each wash. Colors soften slightly after first wash yet stay vibrant, even after multiple washings.

Snappy Bags: Eco-friendly Cotton Poplin custom printed fabric. 100% Cotton or Cotton-Linen blend backing fabric. Quilted Batting inside.
Spot cleaning recommended (can be machine washed and dried, but suggest not to do this often to maintain shape/integrity of bag).

What is your return policy?

Of course I want you to be happy with your purchase. Though most orders are considered final, if you are unhappy with your purchase for any reason, please contact me at returns@shawnsargent.com and I will work with you to resolve any issues and do my best to ensure that you are satisfied with your order.

If your products arrive damaged, you will have two weeks from the date of purchase to return them for a full refund or exchange. Please contact us to arrange return.

Do you take wholesale orders?

Yes. We'd love to work with you. If you are interested in carrying products and designs by Shawn Sargent Designs, please email wholesale@shawnsargent.com to setup access to additional ordering information and line sheets.

Do you license your designs?

We do. These quirky, fresh and eclectic surface designs and character drawings inspire joy and are suitable for a wide range of product applications. Contact licensing@shawnsargent.com to chat and view designs.

Do you accept custom orders?

All the time! If you have a product or design in mind that you'd like me to make, I'm happy to work with you. Please get in touch at orders@shawnsargent.com to discuss scope of work, timeline and budget.

Who did your photography?

Our colorful product shots were a collaborative effort by Karen Janas Images, David Penna Studios and Shawn Sargent Designs.